Returns, Replacements and Refunds

Returns

  • Goods can be returned to Fancy Rugs within 30 (thirty) days from the date of purchase for a full refund for the value of the goods. This only applies to new goods in their original state of manufacture with no signs of use or damage/alterations or improper handling/maintenance/storage by the Customer or their chosen courier. Return delivery costs are non-refundable and must be covered by the Customer

 

  • If goods appear to be defective or not the ones ordered, the Customer must contact Fancy Rugs within 7 (seven) working days to arrange replacement of any such goods without further delivery/collection charges applicable. After this period goods will be considered in line with the Customers’ order.

 

Refunds / Replacements

  • Refunds and replacements are issued by Fancy Rugs strictly after goods are returned, examined and deemed in adequate condition/eligible for any such requests. We reserve the right to decline refund or replacement requests and will send goods back to the Customer if goods are considered not in line with our refund policy, described above.
  • Please note that our Gift Cards cannot be exchanged for their monetary value. In the case of refunds, where a gift card was used as payment, we're only able to issue another gift card of the same value as the one used to make the purchase.

 

Cancellation of orders

  • Cancellation of newly placed orders comes with no further charges or re-stocking fees for the Customer, providing that the order has not been processed and delivery has not been arranged. If the order has been processed and/or out for delivery, goods in question will become subject to our standard ‘Returns’ policy